Industry Solutions

Front Office Teams

Your reception is the command centre in any emergency. We make sure it performs like one.

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The Reality

The Front Desk in a Crisis

In any hotel emergency, the front desk is the first point of contact for panicked guests, arriving emergency services, and senior management demanding situational awareness.

Yet front office teams are rarely trained for this role. They receive fire drill instructions — not command authority. International Rescue Company changes that.

"We train reception and front-of-house teams to operate as a true emergency coordination hub — calm, informed, and decisive from the first alarm to the all-clear."

Terence Crawford
Terence Crawford
Founder & Lead Instructor
The Program

What Your Team Will Learn

Situational Awareness

How to immediately establish situational awareness and relay accurate information to command staff and arriving emergency services under time pressure.

Guest Communication

Managing queues, directing evacuation, and handling distressed individuals — with authority and empathy — in high-stress, high-noise environments.

Radio & Comms Protocol

Who to call, what to say, and in what order. Structured radio protocol and inter-department communication that works when every second counts.

Incident Command Support

How to hand off to and actively support the Incident Commander — acting as the information and coordination node of your property's emergency response.

"Success in an emergency is decided at the front door. We make sure your team is ready."

— Terence Crawford, International Rescue Company

Prepare Your Front Office Now

A 30-minute conversation is all it takes to assess where your team stands and what training would make the biggest difference.

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